Refund policy

Return & Refund policy

1. Introduction

KÄÄPÄ Biotech Ltd is committed to providing our customers with high-quality products/services. However, if you are not entirely satisfied with your purchase, we're here to help. This policy outlines your rights regarding refunds within the European Union.

2. Right to Cancel

Under EU law, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you receive the goods or the day on which you acquire physical possession of the goods.

3. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • The goods must be unused and in the same condition that you received them.
  • The goods must be in the original packaging.
  • You must provide proof of purchase.

4. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Notify us of your decision to cancel by email at [your email address] or by phone at [your phone number]. Please include your order number and the reason for the return.
  2. Return the Goods: Once your return is approved, send the goods back to us at [your address]. You must return the goods without undue delay and no later than 14 days from the day on which you communicate your cancellation.
  3. Refund Processing: Once we receive the returned goods, we will inspect them and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment within 14 days.

5. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exceptions

The right to cancel and obtain a refund does not apply to:

  • Custom-made or personalized goods.
  • Perishable goods.
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.
  • Digital content if you have started downloading or streaming it.

7. Damaged or Faulty Goods

If you receive damaged or faulty goods, please contact us immediately at [your email address] with details of the product and the defect. We will provide a replacement or a full refund, including shipping costs, once the faulty goods are returned.

8. Contact Us

If you have any questions about our refund policy, please contact us: